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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nic Coleman

November 12, 2024

5  out of  5
rating by Nic Coleman
"State Farm has to be one of the best insurance companies I’ve ever dealt with. The entire staff are just genuinely all around kind and compassionate people. Not many people/ companies go out of their way to make sure you get everything you need or want or even get the discounts. If you don’t qualify for one they’ll keep trying until they find the perfect one for you. And Dylan did just that for me. It took a whole year and me having a birthday but he remembered and called got everything set up just days later. Top notch! 5++++******"
We responded:
"Thank you so much for your kind words and glowing review! We're thrilled to hear about your positive experience with us. It's wonderful to know that our office went above and beyond to help find the right discounts and make sure everything was set up perfectly for you. We truly value our customers and are committed to providing exceptional service. Your feedback means a lot to our entire team—thank you for choosing our agency!"
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pat oneil

November 1, 2024

5  out of  5
rating by pat oneil
"Everyone here is always friendly, helpful and professional. I highly recommend this location. Paul Doty"
We responded:
"Thank you for being a loyal customer since we were at the Richmond Centre, Paul! "
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paul doyle

October 25, 2024

5  out of  5
rating by paul doyle
"Ashley and staff are very helpful at State Farm. Was a pleasure to work with. Thanks"
We responded:
"Thank you, Paul! It has been a pleasure getting to work with you and protect your family "
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Kim Coyle

October 18, 2024

2  out of  5
rating by Kim Coyle
"Quote was changed by the time I purchased my car- 2 weeks time. I was quoted almost $100 more."
We responded:
"Thank you for your feedback, and I’m sorry to hear about the change in your quote. We strive for accuracy and transparency, and I understand how frustrating this situation must be. Please reach out to us directly so we can discuss your concerns, maybe look closer to what caused the change, and work to find a solution."
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James Laureano

October 18, 2024

5  out of  5
rating by James Laureano
"Best State Farm around!"
We responded:
"Thank you for trusting our agency with your insurance needs and we look forward to growing together! "
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M D

October 17, 2024

5  out of  5
rating by M D
"Great people to work with, made setting up insurance for (new)used car, and renter's insurance, quick and painless, AND definitely more affordable than Progressive! Thank you Ashley, Vanessa and Carroll! MVD"
We responded:
"Thank you for your fantastic feedback! We're so glad to hear that setting up your insurance was a quick and easy process for you. It’s great to know we could help you find a more affordable option. If you need anything else, just let us know!"
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Lori Wallace

October 11, 2024

5  out of  5
rating by Lori Wallace
"I always get a quick response from Ashley Williams’ office. My husband and I have been with State Farm for more than 41 years."
We responded:
"Thank you for your wonderful review! We’re so glad to hear that you consistently receive quick responses from our office. We truly value your loyalty over the past 41 years and appreciate the trust you've placed in us. If you ever need anything, don’t hesitate to reach out!"
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Patrick Carter

October 10, 2024

5  out of  5
rating by Patrick Carter
"Ashley and her team are great! Everyone is helpful, patient, and friendly, and I always know that I can turn to them for assistance when I need it."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you find our team helpful and friendly. Your support means a lot to us, and we’re always here to assist you whenever you need it. Looking forward to continuing to serve you!"
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Melissa Morey

October 9, 2024

5  out of  5
rating by Melissa Morey
"Agents are always helpful and quick to respond. Highly recommend Ashley and her team!"
We responded:
"Thank you! We try to be as responsive as possible because we know your time is valuable! "
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just me

October 8, 2024

5  out of  5
rating by just me
"To shorten it down they are the absolute best ever ive never had a problem waiting for messages back their pretty fast at replying even when busy gets things changed in a timely manner and gives the best discounts and best rates on insurances"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. Providing quick responses and reviewing the available discounts are two of our priorities, and we truly appreciate your support. Looking forward to continuing to serve you!"
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M XIII

October 4, 2024

5  out of  5
rating by M XIII
"Ashley and her team are the best! Always available for both emergencies and random questions Highly recommended"
We responded:
"Thank you, Max! We love when customers become like family! Have a great day with Freya! "
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brian newton

October 1, 2024

5  out of  5
rating by brian newton
"Ashley and her staff are wonderful! Ashley was great to work with and got all of our polices updated to our satisfaction. Her staff is very professional and knowledgeable. I feel like I can call whenever and whoever answers the phone is capable and willing to help!"
We responded:
"Thank you for your fantastic feedback! We're thrilled to hear that our team provided you with such excellent service and support. Your confidence in our staff means a lot to us. If you ever need assistance, don’t hesitate to reach out—we're always here to help!"
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Chris Jones

October 1, 2024

5  out of  5
rating by Chris Jones
"Ashley and staff members are very friendly. With great prices. I would recommend to anyone shopping for insurance."
We responded:
"Thank you for your wonderful review! We're delighted to hear that you found our team friendly and helpful. We appreciate your recommendation and are glad you found our prices competitive."
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Glyndon Givens

October 1, 2024

5  out of  5
rating by Glyndon Givens
"Pleasant, informative, competitive."
We responded:
"Thank you for your feedback! We're glad to hear that you found your experience pleasant and informative. Our team works hard to provide competitive options, and we appreciate your support. If you have any questions or need assistance, don’t hesitate to reach out!"
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Kirit patel

September 25, 2024

5  out of  5
rating by Kirit patel
"This place is best for car and rental insurance and it's cheaper than any other insurance company. They also have good customer service from Ashley & her team."
We responded:
"Thank you for your kind words! We're thrilled to hear that you found our car and rental insurance to be both affordable and effective. Our team truly appreciates your recognition of our customer service."
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Cody Lucas

September 20, 2024

5  out of  5
rating by Cody Lucas
"Met with me to discuss my insurance and gaps. Very educational and informative!"
We responded:
"Thank you for the review! "
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Aspen Mora

September 16, 2024

5  out of  5
rating by Aspen Mora
"Ashley and her staff are professional, informative, and friendly. I’d highly recommend her to anyone looking for the best agent around."
We responded:
"Thank you so much! We try to bring information in a friendly/approachable manner! "
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Brianna Goodin

September 8, 2024

5  out of  5
rating by Brianna Goodin
"Very helpful and knowledgeable!"
We responded:
"Thank you for the review! "
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DESTINIE CAMERON

September 3, 2024

1  out of  5
rating by DESTINIE CAMERON
"Ashley has horrible customer service skills! She really needs to work on her communication with her customers instead of trying to help me resolve my issue she got smart and asked me is there was anything else I needed. Very rude and unprofessional! highly do not recommend going to them."
We responded:
"I’m sorry you were not satisfied with our phone conversation. After answering your questions, discussing your situation, and possible aids to your concerns, you had made it clear that you did not want these possible solutions and did not have additional questions. After that, I asked if there was anything else I could assist with."
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nesha Wimbush

August 24, 2024

5  out of  5
rating by nesha Wimbush
"This office is outstanding with customer service. I worked with Andrew during the whole process and he provided me with great information and also answered all my questions. It was one of the best experiences with insurance company I’ve had in a while. I I highly recommend this office to anyone that is looking for a new policy."
We responded:
"Thank for the review! Andrew tries very hard to make the whole experience stand out from your past experiences! "
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Aaron Whisman

August 21, 2024

5  out of  5
rating by Aaron Whisman
"Friendly and painless experience working with this team. Thank you all!"
We responded:
"Thank you! That is the goal with every interaction! "
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Sharon Conley

August 14, 2024

5  out of  5
rating by Sharon Conley
"Dillon was beyond professional and I was very happy with his ability and willingness to get our extra vehicle added on our policy. Within minutes, he had it all set up and I had my temporary card in my email. I highly recommend him for all your insurance needs!"
We responded:
"Thank you for the review! "
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vicki Dowell

August 6, 2024

5  out of  5
rating by vicki Dowell
"We were looking for better, more affordable insurance for our cars and home. Ashley called me after I filled out an online rate quote request. She was very nice and helpful and I was happy to learn she was with State Farm as they are a very reputable company. After going over all of the information Ashley got us a quote that saved us nearly $200 a month from our previous carrier and with the same coverage. Needless to say, our cars and home are now insured with State Farm. Big thanks to Ashley."
We responded:
"Thank you for the review! We love bundling home and auto insurance. I’m so happy we could help your family and that look forward to working together for many years to come!"
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sharonx9

August 1, 2024

5  out of  5
rating by sharonx9
"They're nice and kind. They got my policy started easy and quick."
We responded:
"Thank you for the review! We try to make getting a policy as easy as possible so more people can experience that neighborly service we are known for! "
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J Jon

July 31, 2024

5  out of  5
rating by J Jon
"Ashley and her staff are professional, hospitable and go the extra mile to ensure I have the policies that are most beneficial to my family and me. Every encounter with Ashley has left me feeling that I have the best protection there is out there. She has a client for life."
We responded:
"Thank you! We strive to deliver the best neighborly service we can while tailoring policies to best fit customers’ needs. We look forward to working together for a long time to come! "